The German hospitality sector is facing a growing debate over the mandatory acceptance of digital payment methods, with the Dehoga, the national hotel and restaurant association, voicing strong concerns. Ingrid Hartges, the Dehoga’s managing director, has publicly opposed the imposition of a legal obligation, arguing that it creates a disproportionate burden on smaller establishments and transactions.
Hartges highlighted the issue of minimal purchases, such as a scoop of ice cream or a coffee, where transaction fees for card payments become significantly impactful. She challenged the rationale behind mandating digital payments, especially given existing industry data indicating widespread adoption. According to a Mastercard survey, approximately 90% of German hospitality businesses already offer cashless payment options. The push for mandatory digital payments initially came from Lower Saxony, illustrating a regional divergence in policy approaches.
Beyond payment systems, Hartges also defended the federal government’s planned introduction of the “Aktivrente” a phased retirement scheme commencing in 2026. This initiative allows individuals to continue working after reaching the standard retirement age, receiving a reduced pension while generating income. Hartges specifically suggested that older individuals could find value and utility in roles such as hotel receptionists, potentially contributing to both their personal income and their own sense of vitality. Her comments reflect a broader recognition within the industry of the valuable experience and continued enthusiasm often demonstrated by older employees.
While acknowledging the need for innovation and adaptation, Hartges emphasized a cautious approach to government intervention. She welcomed the government’s exploration of new incentives but suggested a review period of three to five years to evaluate the actual effectiveness of the “Aktivrente” program before committing to its long-term implementation. This stance underscores a desire for policy decisions to be data-driven and responsive to the realities of the German hospitality landscape, rather than dictated by broad mandates.
