The German government has rejected calls to extend passenger rights to include compensation for disruptions to ancillary services on trains, effectively maintaining the status quo where passengers receive no redress for issues like faulty Wi-Fi or closed onboard catering. The decision, reported by “Rheinische Post”, follows a recent demand from federal states to review passenger entitlements within the upcoming revision of the Railway Traffic Regulations (EVR).
The Federal Government’s formal response asserts that services such as Wi-Fi and catering are not integral to the core transportation service purchased with a train ticket. Instead, the government insists that Deutsche Bahn’s provision of these amenities is “voluntary”. State Secretary Ulrich Lange, representing the CSU within the Ministry of Transport, underscored this position, firmly stating that the government does not intend to enact legislation establishing legal claims for such failures.
The Bundesrat’s proposal sought to address growing passenger frustration by exploring the possibility of incorporating safeguards – a form of passenger rights – specifically covering deficiencies in ancillary services alongside core transportation. While acknowledging traveler needs and desires for reliable amenities, the government has opted for a cautious, legally restrictive stance.
Critics argue this decision reinforces the perception that Deutsche Bahn operates with insufficient accountability for failure to deliver advertised services. The lack of legal recourse for passengers impacted by these disruptions is seen as a symptom of broader systemic issues within the railway network, hindering improved quality and investment in passenger experience. The government’s reluctance to introduce specific legal frameworks, despite acknowledging passenger sentiment, raises questions about the future of passenger comfort and the overall passenger-centric approach to rail travel in Germany. This move is likely to fuel debate over the balance between voluntary service enhancements and legally binding obligations for the national rail operator.
