German states are advocating for passenger compensation when train services fail to deliver promised amenities. A recent resolution passed by consumer protection ministers, reported by “Rheinische Post”, emphasizes the expectation that long-distance train journeys should include adequate catering options.
Beyond food services, the resolution highlights concerns regarding the accessibility of Wi-Fi and sufficient space for items like strollers and bicycles. The states urge the federal government to investigate the possibility of establishing statutory passenger rights, ensuring compensation if expected supplementary services are unavailable. They assert a demonstrable need to improve ancillary and service elements within rail transportation.
The initiative has garnered positive responses from passenger advocacy groups. Detlef Neuß, chairman of Pro Bahn, told “Rheinische Post” that fare reductions should be considered. Victoria Broßart, a Green Party parliamentarian specializing in transportation, echoed this sentiment, pointing out that Deutsche Bahn promotes specific services and should be accountable if those promises aren’t met.
Luigi Pantisano, a left-wing parliamentary spokesperson for transportation policy, similarly stated to the newspaper that passengers should have the right to partial fare refunds when experiencing service limitations. The push for greater accountability aims to ensure a more consistent and reliable passenger experience across the German rail network.
