The core of the legislation centers around enabling consumers to exercise their right of withdrawal-a 14-day cancellation period-with a single mouse click, eliminating complex procedures and search requirements The new regulations will apply to a broad range of purchases encompassing goods, services and financial products
Beyond streamlining the cancellation process, the law will also grant consumers the right to request direct, personal contact with businesses, facilitating more accessible customer service
Justice Minister Stefanie Hubig described the “one-click cancellation button” as a significant improvement for consumer convenience “No complicated searching, no tedious processes: the button makes cancellation a matter of just a few clicks” she stated Hubig emphasized that the legislation strengthens consumer protection against unwanted contracts and saves valuable time and effort, asserting that if online ordering is straightforward, cancellation should be equally simple
